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CUSTOMER SERVICE

At Lavish Vue Cosmetics, we value our customers and strive to provide the best service possible. Our customer service team is available Tuesday to Saturday from 10am to 7pm, to help answer any questions or concerns you may have. We believe in building relationships with our customers and are committed to providing exceptional service that exceeds your expectations.

FREQUENTLY ASKED QUESTIONS

  • Do you offer international shipping?
    Yes, we currently offer international shipping to select countries. Customers can find out if their country is eligible for shipping during the checkout process. Please note that international shipping fees may vary based on location and shipping method chosen. Additionally, some countries may have additional customs fees or import taxes that are the responsibility of the customer to pay. We highly recommend checking with your country's customs office to understand any potential fees before placing an order. At Lavish Vue Cosmetics, we are committed to providing our customers with a seamless and enjoyable shopping experience, no matter where they are located.
  • What is the return policy for Lavish Vue Cosmetics?
    We understand that sometimes products may not be the right fit for everyone. However, due to the nature of our products being hygiene-related, we do not accept any returns or exchanges. This policy ensures that all of our customers receive brand new, untouched, and fresh products. We encourage you to read the product descriptions and ingredients thoroughly before purchasing to ensure that the product is suitable for your needs. If you have any questions or concerns about our products, please contact our customer service team, who will be happy to assist you. Thank you for shopping with Lavish Vue Cosmetics!
  • How do I choose the right lashes for my eye shape at Lavish Vue Cosmetics?
    At Lavish Vue Cosmetics, we offer a wide variety of lash styles to suit all eye shapes and preferences. To choose the right lashes for your eye shape, first, determine your eye shape. If you have almond-shaped eyes, you can enhance their natural shape with feathery lashes that are longer in the middle and shorter on the sides. If you have round eyes, select lashes with longer lashes in the middle and shorter lashes on the outer corners to create a more elongated look. For monolid eyes, opt for lashes with a slight curl and a mix of short and long lashes to add dimension to the eyes. If you have hooded eyes, choose lashes that are slightly longer on the outer corners to lift the eye and create a more defined crease. Lastly, if you have deep-set eyes, choose voluminous lashes that are longer in the outer corners to open up the eyes and create a more lifted effect. Our knowledgeable staff can also assist you in selecting the perfect lashes for your eye shape, ensuring a flawless and personalized look.
  • Are your lashes cruelty-free?
    Yes, all of the lashes offered at Lavish Vue Cosmetics are cruelty-free and manufactured without the use of any animal-derived ingredients. We pride ourselves on ethical and sustainable practices, and we believe that beauty should never come at the cost of animal welfare. We source our lashes from manufacturers who prioritize the use of synthetic materials and have no history of animal testing. Our dedication to animal-friendly practices also extends to our packaging, which is made from recyclable materials and does not contribute to unnecessary waste. Choose Lavish Vue Cosmetics for high-quality, cruelty-free lashes that align with your values.
  • Does Lavish Vue Cosmetics offer false lashes?
    Yes, Lavish Vue Cosmetics offers a wide array of false lash styles for both beginners and experienced users. Our lashes are made from high-quality synthetic materials that are lightweight and durable. If you are new to false lashes, we recommend starting with our basic strip lashes that can be easily applied with adhesive glue. Here's a step-by-step guide to applying false lashes for beginners: 1. First, measure the length of your lash line and trim the false lash strip to fit. 2. Apply a small amount of adhesive glue to the strip and wait for it to become tacky. 3. Using tweezers, carefully place the false lash strip on your natural lash line and press down gently. 4. Allow the glue to dry completely before applying mascara or other eye makeup. It's important to remove false lashes gently and avoid tugging at them. Use a cotton swab or makeup remover to dissolve the adhesive glue and gently peel the lash strip off. With a little practice, applying false lashes can become a quick and effortless part of your beauty routine.
  • Can I reuse false lashes from Lavish Vue Cosmetics?
    While some people may reuse false lashes, Lavish Vue Cosmetics recommends against it for hygiene reasons. The adhesive used to attach the lashes can trap bacteria and other harmful pathogens, making it unsafe to reuse the lashes. Additionally, removing and cleaning the lashes often damages the delicate hairs and can shorten their lifespan - reducing the overall value for money. We recommend purchasing a new pair for each use to ensure the quality and hygiene of your makeup products. Our range includes many affordable options, so you can keep your look fresh and hygienic without breaking the bank!
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